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IDrive web access and account management related questions
faq What is the IDrive web client?
faq How do I update my profile?
faq Can I view and restore my backed up data from web?
faq Can I view the backup / restore log information from the web?
faq What are Additional Accounts?
faq How do I create and manage Additional Accounts?
faq How do I group the Additional Accounts?
faq Can I change or delete the department of an Additional Account?
faq What is License Code? How is it useful?
faq How does my associate create an IDrive account?
faq Can I add / delete Additional Accounts at a later date?
faq Can I generate the License Code again at a later stage?
faq How do I manage the accounts created using the License Code?
 









What is the IDrive web client?

The IDrive web client helps you view, search and restore files backed up to your account, directly from the website. more

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faq

How do I update my profile?

Login to your account and click the 'Edit Profile' icon to change your name, password and email address.

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faq

Can I view and restore my backed up data from web?

Yes. You can view your backed up data as soon as you login to your account from the web. You can directly restore any file to your local machine.

To restore a folder, click the 'Folder Restore' icon.


IDrive Web Access and Account Management

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faq

Can I view the backup / restore log information from the web?

Yes. Open the IDrive website and login with your IDrive Username and Password. Click the 'Backup / Restore Log' icon. Choose the date and operation to generate the log report.


IDrive Web Access and Account Management

To view the log information of the scheduled backups in the past seven days, click the 'Summary Status Log' icon.

You can also view the complete backup report of all the scheduled backups. more


IDrive Web Access and Account Management

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faq

What are Additional Accounts?

An Additional Account is just like a regular IDrive account. Any paid IDrive subscriber can create it. Useful for small businesses, one can create and manage multiple Additional Accounts from a single administrative login.

The charges are the same as the Pro plans and billed to the credit card used for registering the main IDrive account. Windows users can opt for Mac account(s) or vice versa, while creating Additional Accounts.

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faq

How do I create and manage Additional Accounts?

Login to your IDrive account and click the 'Additional Account' icon. On the page that is displayed, click the 'Create Additional Accounts' button and fill up the details.


IDrive Web Access and Account Management

The main account holder can directly access any Additional Account by clicking the icon that appears alongside the Username and switch back to the main account.

Also, the main account holder can edit the profile of any Additional Account by clicking the corresponding Username, view the status of data backups by clicking the 'View Backup Report' link and cancel the Additional Account(s) by clicking the 'Cancel' link.
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faq

How do I group the Additional Accounts?

Login to your IDrive account and click the 'Additional Accounts' icon. Select the accounts that you want to group using the check boxes alongside and click the 'Add to Department' button.




In the following page, select a department from the 'Select a preferred department' list or provide a department name in the space provided and click the 'Submit' button.

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faq

Can I change or delete the department of an Additional Account?

Yes. To change the department for a particular account, select the account and click the 'Change Department' button. Choose or enter the department name. The account that you have selected will be moved here.


IDrive Web Access and Account Management

To delete a particular department, click the 'Delete' link next to the department. This action will only delete the department and not the accounts in it.
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faq

What is License Code? How is it useful?

Once you have created the main account and opted for more than one account, a License Code is generated. You can view it by logging into your account and clicking the 'Additional Accounts' icon.

Use the 'Send License Code' option to send the link to your associates so that they can create an IDrive online backup account.


IDrive Web Access and Account Management

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faq

How does my associate create an IDrive account?

On receiving your email containing the License Code and the sign up link, your associate needs to follow the sign up link, enter the required data in the form and click the 'Sign up for a new account' button.

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faq

Can I add / delete Additional Accounts at a later date?

Yes. Login to your IDrive account and click the 'Additional Accounts' icon. Select the number of Additional Accounts that you wish to add and click the 'Add Account' button.

Similarly, you can select the number of accounts that you want to delete and click the 'Delete Account' button.

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faq

Can I generate the License Code again at a later stage?

Yes. Login to your IDrive account and click 'Additional Accounts'. Click the 'Regenerate new code' button to generate the new License Code.

Note: You have to resend the License Code to your associates when you generate it afresh.

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faq

How do I manage the Additional Accounts created using the License Code?

Click 'Additional Accounts' to view and manage the accounts. The main user has full administrative control on all the Additional Accounts.

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