Online Backup - IDrive
Home Sign up
 
Features Download Pricing Demo Security Resources Compliance Support FAQ
IDrive FAQ Section
  IDrive Classic
  IDrive Explorer
  Continuous Data   Backup   
  Web Access and   Account Management
  Billing
  Firewall Guidance   
  General
Resources
  User Manual (PDF)
sign up
s
In case your query has not been addressed below, contact us through the feedback form for a prompt response.

IDrive Billing related Questions
faq How do I view the billing and invoice information related to my main account?
faq How do I view the billing and invoice information related to my Additional Accounts?
faq When I sign up for an IDrive account, what does 'Number of accounts required' signify?
faq How do I upgrade from a free account to a paid account / higher plan?
faq The credit card that I had used to sign up for an IDrive account has expired and I have outstanding payments towards my account. What should I do?
faq Is my money refunded in case I cancel my account?











 

How do I view the billing and invoice information related to my main account?

Login to your IDrive account and click the 'Billing Report' link to view a summary of your transactions. Click the 'Invoice' link to see the invoice of each transaction.





Top

faq

How do I view the billing and invoice information related to my Additional Accounts?

Login to your IDrive account and click the 'Billing Report' link. From the 'IDrive Account Receipt / Transaction Summary' page, click the 'View Additional Accounts Transaction' link to view the transaction summary and the 'Invoice' link on the 'IDrive - Additional Accounts Transaction Summary' page to see the invoice of each transaction.





Top

faq

When I sign up for an IDrive account, what does 'Number of accounts required' signify?

If you wish to subscribe only for the main account, choose one in the 'Number of accounts required' field on the 'Sign up' page. In case you need multiple accounts along with main account, choose the number of accounts required. You are charged for the total number of accounts selected during sign up.


IDrive Web Access and Account Management

Top

faq

How do I upgrade from a free account to a paid account / higher plan?

You can upgrade your account from the Basic to the Pro Plan or from a monthly or yearly Pro Plan to a higher plan. To upgrade, login to your IDrive account and click the 'Upgrade Account' icon. Select the plan of your choice and click the 'Upgrade Now' button.

Top

faq

The credit card that I had used to sign up for an IDrive account has expired and I have outstanding payments towards my account. What should I do?

Login to your IDrive account. On the main page of your account, click the 'Edit Credit Card' icon and enter your credit card details afresh.


IDrive Web Access and Account Management

Click the 'Update my card details' button to complete the process followed by the 'Apply Pending Charges' button to settle the dues towards your IDrive account.
Top

faq

Is my money refunded in case I cancel my account?

Yes. Refund for monthly subscription is issued on a pro-rated basis.

When you cancel an annual subscription to IDrive before its term, refunds are issued on a pro-rated basis, calculated as per the subscription charges of the corresponding monthly plan for the number of days the account was used (the number of days between the most recent yearly charges and the cancelation date). If the amount exceeds the cost of subscription, then no refund is issued.

Top

















spacer
corporate | resources | testimonials | compare plans | press | blog | terms | privacy | sitemap
Online Backup - IDrive Copyright © 2012 Pro Softnet Corporation. All rights reserved.
Send us feedback about IDrive online backup.
IDrive is a trademark of Pro Softnet Corporation.